Right of Withdrawal -Time Square
  • Phone number: +39 0971485353



If you are not satisfied with the product you have ordered or if you have changed your mind about your purchase you have the deadline of 14(fourteen) days from receipt of the goods to communicate the withdrawal and the subsequent 14(fourteen) from that notice for the return.


Right of withdrawal:

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires 14 days after the day the goods are received.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement through an explicit statement (e.g. letter sent by mail, fax or e-mail). For this purpose, you can use the attachment withdrawal type form, but it is not required.


Effects of withdrawal:

If you withdraw from this contract, you will be reimbursed all payments you have made in our favour, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any case no more than 14 days from the day we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have returned the goods or until they have been received by us, depending on what situation you have previously.


The products should be returned possibly in their original packaging, with the original labels attached and should not be damaged or altered in any way.

The consumer is solely responsible for the decrease in the value of goods resulting from the manipulation of goods other than that necessary to establish the nature, characteristics and operation of the goods.

The return of the product purchased within the above terms replaces, with each effect, the written notice provided by Article 52 of Legislative Decree No.21 of 21 February 2014.

You will be refunded, within 14 (fourteen) days, the amount paid for the returned product, including shipping costs, if applied at the time of purchase, through the method you used to make the payment.

Withdrawal form


The return is made by picking up the courier from the buyer, at the address indicated for the delivery of the order. All this will be agreed by email by sending a car letter and booking the passage of the courier.

The return is completely free.

Address to which the goods should be sent back:

Time Square  Soc. Coop.  A.r.l. Via del Gallitello,104 85100 Potenza (PZ)

For PayPal paid purchases, return the package by mail to our address on the withdrawal form, keep the shipping receipt to be sent to PayPal, then you will be refunded when the goods are returned to the warehouse.

For any communication contact: 097 11650664 or by email at servizioclienti@timesquarestore.com



The right of withdrawal may be exercised in accordance with the law if the customer-consumer (whether it is an individual who buys the product for non-commercial purposes or makes the purchase without specifying a VAT registration number on the order form) wishes to withdraw from the purchase agreement for any reason. To exercise this right, the customer must submit a written request to Timesquarestore  within 14 business days of the delivery date of the product. To exercise this right, you must fill out the form in the "After-sales services" section. Please note: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal.

The right to withdraw is subject to the following conditions (Article 67 of the Consumer Code):

-If the product has already been delivered, the consumer must return it or deliver it to a competent merchant, according to the procedure and terms specified in the contract. However, to exercise this right you need to inform us in writing (by email or letter) or by phone (make sure to take the name of the person you are talking to and mention this at the time of return of the goods) within 14 business days from the day after receiving your goods. The return date is the day the goods are delivered to the post office or courier.

-As for contracts for the sale of goods, a refund will be issued only if the product that is returned has not been damaged and is intact. This requirement will be met if the product is returned in its normal condition, having been stored and/or used with due care. If the original packaging of the product has been damaged or destroyed you should ensure that the returned product is properly packed for shipping back to us.

-If it is included in the contract, you are responsible for paying the shipping costs incurred at the time of return of the product.

-If the customer exercises the right of withdrawal in accordance with the procedure in this section, the seller is required to reimburse the full amount to the consumer, including deposit fees. The refund must be free of charge, within thirty days of the date on which the seller has been informed of the customer's intention to exercise the right of withdrawal. The refund is considered legally concluded when it is credited to the customer's account in the appropriate currency, before the above deadline.

-If the price of a good or service relating to the above contract is fully or partially covered by a credit granted to the consumer (or by a third party through an agreement between them and the trader), the credit agreement is considered legally terminated without any resulting penalty - provided that the consumer exercises the right of withdrawal according to the procedure described in the above article. It is the duty of the seller to inform the third party that it pays the consumer's right of withdrawal. Funds paid by the third party for the good or service, before learning that the consumer has exercised the right of withdrawal, will be reimbursed by the trader, without any penalty arising from the payment of the legal costs accrued.



Unless otherwise agreed between the two parties, the consumer cannot exercise the right of withdrawal under Article 64 and subsequent sections in the following cases:

-The supply of goods or services whose price is linked to fluctuations in financial market rates that are beyond the professional's control;

-The supply of bespoke, personalisedgoods, or goods with characteristics that cannot be returned without the risk of rapid deterioration or alteration;

For more information you can see the legal text available on the website of the Ministry of Economic Development